Despite the highest quality standards, there is always the possibility that a part may fail. Just in case in our main warehouse in Kelsterbach we store almost all important products on 400 sqm storage space. If necessary, those are available for you at short notice. This also applies to older machines. This also applies to older machines. Rely on our original spare parts service and benefit from the following advantages:
Fast and flexible response to your needs
Accuracy of fit and process reliability through original spare parts
The high precision of the machine and process reliability are maintained
The requirement for processing an order for spare parts is that a written order with the following information is available:
the customer’s order number
Fuji article number and name of the spare part
Specifying the priority
Direct courier (same day delivery)
All transport costs are paid by the customer
If required, delivery can also be made in combination with flight
The order must be received by 4:30 pm.
Overnight delivery – delivery the next working day
B12 Delivery to customer by 12.00 noon.
Share of costs for orders received until 3.00 p.m. (Fr. 2.00 p.m.): € 25,-
The order must be received by 3.00 p.m. at the latest (2.00 p.m. on Fridays)
B09 Delivery to customer by 9.00 a.m.
Share of costs for orders received until 3.00 p.m.: € 50,-
The order must be received by 3 p.m. at the latest
Share of costs for orders received by 4.30 p.m.: € 150,-
Delivery within 3-4 weeks
If some items of the order are delayed, a partial delivery can be made in advance on request
Priority C orders will be delivered “free of charge”
Deliveries of spare parts for FUJI machines that are still under warranty will be made free of charge, taking into account the appropriate priority: “free delivery”
Machine Down = Priority A/B
Other cases = Priority B/C
Fuji’s spare parts department supports our customers in various aspects of parts ordering from identification to purchase. Each customer is assigned an experienced and competent personal service representative, who will answer your questions immediately. For example, they can provide information about the price and description of a part and shipping information, including the date of shipment, of the recipient, the time of receipt and the tracking numbers. If required the spare parts department also offers technical support so that our customers can determine, which part needs to be ordered. In most cases we can find the right part in time to have it shipped the same day.
Fuji has $15 million in stock at our Kelsterbach headquarters, which includes more than 4000 regular items. Our purchasing control system, which constantly monitors inventory levels and replenishes items daily, minimizes lead times and backlogs. Standard items can be shipped the same day they are ordered. We also expedite orders in case of machine downtime and can offer counter-to-counter shipping. A weekend emergency service is also available. (extra cost apply)
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